Welcome to our dedicated Delivery & Returns page. We want your experience on our site to be simple, transparent, and reassuring. Here you’ll find all the information you need to place an order, track your parcel, and return products if necessary.

 

1. Delivery of Your Products

Delivery Options

• At Gorilla, we offer several ways to receive your orders:
  • Home Delivery - Delivered by La Poste directly to your mailbox.
  • Collection Point Delivery - Choose between Mondial Relay or Chronopost Shop2Shop.
• Free delivery on orders over €35!

Order Processing and Delivery Times

• Orders are prepared and dispatched within 48 working hours.
• Our small team works Monday to Friday, 09:00–17:00, and does its best to meet these timeframes. Orders received after Friday 08:00 are generally dispatched the following Monday.

⚠️ Delivery times below are estimated by the carrier:

• Mainland France: 1–5 working days depending on the chosen method.

• International: Times vary depending on local postal and customs services.

Order Tracking

• Once your parcel is dispatched, you’ll receive a confirmation email with a tracking number.
• You can track your order via your account on our website.

Responsibility & Address Errors

• Please double-check your delivery address when placing your order.
• In the event of an incorrect address, any additional shipping costs will be your responsibility.
• Gorilla Tribe cannot be held liable for delays caused by external factors such as weather, strikes, or carrier issues.

2. Returns & Exchanges

Right of Withdrawal

• In accordance with Article L221-18 of the French Consumer Code, you have 14 days from the receipt of your products to exercise your right of withdrawal, without providing a reason and without penalty.

To exercise this right:

• Email us at go@gorilla-tribe.com

• Provide your order number and your intention to return the product.

Return Conditions

• Products must be intact, complete, and in their original packaging, allowing them to be resold as new.
• Return shipping costs are the responsibility of the customer, except in the case of defective or non-compliant products.

Return address:
LJT INNOVATION
100 ZA de la Parlière
69610 Saint Genis-l’Argentière
France

 

Refunds

• Once returned products are received and checked, refunds will be processed within 14 days.
• Refunds cover only the cost of the products, excluding initial delivery charges.

Exchanges

• To exchange a product, please contact go@gorilla-tribe.com.
• Exchanges are subject to product availability.

3. Defective or Non-Compliant Products

• If your product has a manufacturing defect or does not match the description:

  • Contact us at go@gorilla-tribe.com with photos.

  • We will organise a replacement or refund according to your preference.

4. Tips for a Smooth Return

• Use a secure, traceable parcel for returns.

• Keep the tracking number until the refund is confirmed.

• Ensure products are clean, complete, and include all accessories and instructions.

5. Frequently Asked Questions

 

Q: Can I track my parcel internationally?
A: Yes, using the tracking number provided in your dispatch confirmation email.

Q: Are return shipping costs refunded?
A: No, unless the product is defective or non-compliant.

Q: How long until I receive my refund?
A: Refunds are processed within 14 days of receipt and inspection of the returned parcel.